Return, Refund & Exchange Policy
At MIK Solutions, we aim to provide dentists, dental students and clinicians with trusted dental products, clinical books and educational courses. This policy explains our return, refund, exchange and cancellation terms for purchases made through the official MIK Solutions website. By placing an order, you agree to the terms below.
Policy Scope
This policy applies to purchases made through https://mik-solutions.com/. MIK Dental is a dental products co-brand of MIK Solutions. MIK Solutions is the official platform and authority for the sale and support of MIK Dental products, MIK Education courses and Dr. Moez Khakiani's clinical books listed on our website.
- MIK Dental products
- Dental bur kits and instruments
- Crown and bridge products
- TMD and FMR products
- Air abrasion units
- Intraoral polishers
- Dental photography products
- Clinical Fixed Prosthodontics books
- Combo offers and bundles
- MIK Education courses, workshops, webinars & digital learning products
Orders placed through third-party websites or marketplaces may be governed by that platform's own return and refund policy, unless clearly processed by MIK Solutions.
General Return Policy for Dental Products
We accept return or exchange requests for eligible physical dental products only if the request is raised within 7 days from the date of delivery. To be eligible, the product must be:
- Unused
- Unopened
- Sealed, wherever applicable
- In original packaging
- With all accessories, labels, manuals, inserts and invoice
- In resaleable condition
- Approved by the MIK Solutions support team before being shipped back
Returns sent without prior approval will not be accepted.
No Cash Refund Policy
MIK Solutions generally does not offer cash refunds for change-of-mind returns. Approved returns are processed as:
- Store credit
- Product exchange
- Replacement
- Coupon credit
- Credit adjustment against a future purchase
Refunds to the original payment method may be considered only in special cases approved by MIK Solutions — such as duplicate payments, order cancellation before dispatch, non-availability of a paid product, or where required under applicable law.
Return Shipping Charges
Return shipping charges are the responsibility of the customer unless the product delivered was incorrect, damaged, defective or approved for replacement by MIK Solutions. Shipping charges paid on the original order are non-refundable.
MIK Solutions is not responsible for products lost or damaged during return shipping. Please use a reliable courier service and keep the tracking details until the return is completed.
Non-Returnable Dental Products
For hygiene, safety and clinical-use reasons, the following products cannot be returned once opened, used, installed, sterilized or handled clinically:
- Dental burs
- Endo files
- Intraoral polishers
- Opened clinical instruments
- Air abrasion accessories
- Opened consumables
- Used TMD/FMR instruments
- Products with broken seals
- Products with damaged packaging
- Products missing parts, manuals or accessories
- Products marked as Final Sale
- Clearance sale products
- Custom, special-order or institutional-order products
- Free gifts, samples or promotional items
If any of the above items are received damaged, defective or incorrect, please contact us immediately with photos or videos for assessment.
Books Return Policy
Printed books sold by MIK Solutions — including Clinical Fixed Prosthodontics Starter Volume, Master Volume and book combo offers — are generally non-returnable once delivered.
Books may be considered for replacement or store credit only if:
- The wrong book was delivered
- The book arrived damaged
- The book has a major printing or binding defect
- The issue is reported with clear photos or video proof
- The request is raised within 48 hours of delivery
Books will not be accepted for return if they are:
- Used or read
- Marked or highlighted
- Damaged after delivery
- Returned without original packaging
- Purchased under a final sale or special combo condition
Approved book-related cases will be resolved through replacement, exchange or store credit at the discretion of MIK Solutions.
MIK Education Course Refund Policy
All MIK Education courses, online courses, recorded classes, webinars, workshops, digital learning material, certificates, downloadable resources and course access purchases are non-refundable and non-returnable.
No refund will be provided for:
- Change of mind after purchase
- Non-attendance
- Failure to complete the course
- Personal schedule conflicts
- Internet or device issues at the user's end
- Duplicate enrolment by mistake
- Course access already activated
- Digital materials already delivered
- Certificate or content already accessed
- Discounted or promotional course purchases
Once course access, login credentials, learning material or registration confirmation is issued, the order is considered final. If you face a genuine technical access issue from our side, MIK Solutions will help restore access, resend credentials, provide technical support, or offer an alternate access solution — this does not make the course eligible for refund. Duplicate payment cases may be verified by our accounts team and adjusted or refunded where applicable.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect item, please contact us as soon as possible with:
- Order number
- Product name
- Clear photos of the product
- Photos of the outer packaging
- Unboxing video, if available
- Description of the issue
Once verified, we may offer replacement, exchange, store credit, repair or service support — or a refund only where applicable or legally required.
Please do not use, sterilize, install or modify the product after noticing the issue. Used products may not be eligible for replacement unless approved by MIK Solutions.
Product Warranty
Warranty, if applicable, will be mentioned on the product page, invoice, packaging or manufacturer documentation. Warranty does not cover:
- Misuse or mishandling
- Normal wear and tear
- Accidental damage
- Improper sterilization
- Incorrect installation
- Unauthorized repair
- Damage caused during clinical use
- Use contrary to product instructions
Warranty claims are subject to inspection and approval by MIK Solutions or the relevant manufacturer / service team.
Order Cancellation Policy
Orders for physical products and books can be cancelled only before dispatch. Once the order is packed, shipped or handed over to the courier, cancellation will not be possible and the return/exchange policy will apply.
MIK Education courses and digital products cannot be cancelled once payment is completed and course access, login credentials or registration confirmation has been issued.
MIK Solutions reserves the right to cancel an order in case of:
- Product unavailability
- Pricing or listing error
- Payment issue
- Delivery location not serviceable
- Suspected fraudulent transaction
- Any other operational reason
If MIK Solutions cancels a prepaid order, the paid amount will be refunded, adjusted or issued as store credit as applicable.
How to Request a Return or Exchange
To request a return or exchange, contact our support team within the eligible return period. Please include your order number, full name, registered phone number, product name, reason for return/exchange, and photos or video proof if applicable. Once your request is reviewed and approved, our team will share the return instructions and return address.
Reach MIK Solutions Support
We aim to respond to support requests within one business day. For urgent order or product issues, WhatsApp is the fastest way to reach us.
Return Inspection & Processing Time
After the returned product reaches our warehouse or store, our team will inspect it. Return assessment may take 3 to 5 business days from the date of receipt. If approved, we will issue store credit, exchange, replacement or another approved resolution.
If the returned product does not meet our policy conditions, the return may be rejected. In such cases, the customer will be responsible for collecting the product or paying shipping charges to have it sent back.
Store Credit Terms
Approved store credit is valid for 6 months from the date of issue unless otherwise mentioned. Store credit:
- Can be used for future purchases on MIK Solutions
- Cannot be transferred to another person
- Cannot be redeemed for cash
- Cannot be used after expiry
- May not apply to shipping charges unless approved
Sale, Combo & Final Sale Items
Products purchased during sale, discount campaigns, bundle offers, combo offers or clearance promotions may have limited return eligibility. Items marked as Final Sale cannot be returned, exchanged or refunded unless they are defective, damaged or incorrectly delivered. Book combo offers, course bundles and promotional educational packages are non-refundable unless specifically approved by MIK Solutions.
International Orders
At this time, MIK Solutions does not accept international returns or exchanges unless specifically approved in writing by our support team. International customers are responsible for customs duties, import taxes, courier charges, return shipping and any related fees.
Refused Delivery or Return to Origin
If a customer refuses delivery, provides an incorrect address, is unavailable for delivery, or does not respond to courier calls, the order may be returned to origin. In such cases, shipping charges, return-to-origin charges and handling costs may be deducted from any approved store credit or refund. Reshipping charges may apply if the customer requests the order to be shipped again.
Important Note
MIK Solutions reserves the right to approve, reject or modify any return, exchange, replacement, store credit or refund request after reviewing the product condition, order details and reason for request. This policy may be updated from time to time — the version published on the MIK Solutions website at the time of purchase will apply to your order.
Nothing in this policy is intended to limit any rights available to customers under applicable Indian laws.
Frequently Asked Questions
Quick answers about returns, refunds, and exchanges.
Yes, eligible MIK Dental products can be returned within 7 days if they are unused, unopened, sealed and in original packaging. Approval from MIK Solutions is required before sending the product back.
MIK Solutions generally does not offer cash refunds for change-of-mind returns. Approved returns are usually processed as store credit, exchange or replacement.
No. MIK Education courses, webinars, workshops, recordings, digital learning material and course access purchases are non-refundable once payment is completed or access is issued.
Books are generally non-returnable once delivered. Replacement or store credit may be considered only if the wrong book, damaged book or defective printed copy is delivered.
The customer is responsible for return shipping unless the product delivered was incorrect, damaged or defective and the case is approved by MIK Solutions.
After the returned product is received, inspection and processing usually take 3 to 5 business days.
No. Store credit cannot be redeemed for cash and must be used for future purchases on MIK Solutions within the validity period.
Contact MIK Solutions immediately with your order number, product photos, packaging photos and unboxing video if available. Our team will review and provide the appropriate resolution.
Physical product and book orders can be cancelled only before dispatch. Once shipped, cancellation is not possible. Course orders cannot be cancelled once access or registration confirmation is issued.
Sale items may have limited return eligibility. Final Sale items cannot be returned, exchanged or refunded unless they are defective, damaged or incorrectly delivered.